Frequently Asked Questions

If you can't find the answers you're looking for, please don't hesitate to reach out to us at info@hustleandflow.nz

  • We have two studio locations across the North and South Islands. Hustle & Flow Ōakura is nestled in The Village Mews, Ōakura, Taranaki, on the ground floor next to the Crafty Fox co-op and Dental Delight. Our South Island studio is perfectly positioned at the Queenstown Marina, offering a stunning lakeside setting.

  • If you're seeking to enhance your existing training routine without needing to forgo any of your current sessions, attending 1-2 classes per week is the perfect solution.

    For individuals seeking the strength benefits of Pilates, committing to 3-4 classes per week is ideal. It pairs exceptionally well with a weekly regimen of walking or running for a well-rounded fitness routine.

    Everybody is different, so it is important to do what feels good for you and what your body responds best to.

  • Our reformer pilates classes are 45 minutes long. Please arrive 5 minutes early to a regular class and 10 minutes early to an introductory class.

  • Our classes are designed for optimal attention and support, with up to 6 people in Ōakura and up to 8 in Queenstown. This ideal class size ensures that each client receives personalised modifications and enhancements to suit their needs and goals

  • Yes! Our intro offer is available to all new clients. 4 classes for $60! This offer is valid for 14 days from your first booked class. This offer cannot be extended or transferred to another client.

  • If you have been to the studio before, please arrive 5 minutes prior to class. If you are late, your spot may be given to someone on the waitlist.

    If you are booked into an Intro class or reformer pilates is new to you in general, please arrive 10  minutes prior to class so your trainer can familiarise you with the reformer, check in with any injuries and answer any questions you might have.

  • Wear your normal exercise gear, something you feel comfortable in and can move freely in. Socks are to be worn during the class for hygiene reasons. We recommend grippy socks so they do not feel slippery as you move on the reformer. These can be purchased in the studio prior to class if you wish. Please bring your own water bottle.

  • Our studio offers a ‘non contact’ booking system that allows you to easily book and cancel classes and purchase memberships.

    We use the MindBody booking system for all account management, purchases and bookings. It’s integrated into our website so you can purchase and book through here or if you prefer to use the app version, simply download the Mindbody App and follow the prompts to purchase your class pack or membership and then book in.

  • This depends on what injury you have and stage of rehabilitation. We want you to seek medical advice and clearance before exercising with us. We want you to be able to make the most out of each session, so your trainer will need to be well-aware of any injuries prior to your booking so they can cater exercises appropriately.

  • Congratulations! If you’ve been cleared to exercise by your doctor, you can absolutely join our group classes. Our highly trained instructors will take great care of you. All classes can be easily modified to support you, we want you to trust your body and only do what feels right on the day.

    If you are pregnant and wanting to start your reformer journey we recommend booking into a 1:1 session first with Lauren so she can give you the full rundown of how the machines work and talk you through how the classes will run for you while pregnant.  Please email info@hustleandflow.nz to book.

  • Our class cancellation window is 12 hours. If you need to cancel class, please do so at least 12 hours before your class to give someone else the chance to take your spot. No shows and absences will forfeit the session. Fees may be charged.

  • We want you and your workout pals to get the most out of your workout and we want as little disruption to the class as possible, so we are strict about our late arrival policy. More than 5 minutes late for your class and you will lose your spot and may incur a late cancel charge and/or forfeit the session.

  • If the class you are wanting to attend is full it will say “Waitlist”, you can add yourself to the waitlist and cross your fingers. If you are added to the class, it will be at least 12 hours or more before the class is due to start to give you enough time to cancel if need be. You will receive an email to confirm you have been added. If you do not receive notification emails please let Lauren know so she can tick the correct box on your account. If we have a cancellation within the 12 hour period you will receive a text message asking if you would like to join.

    Please treat the waitlist system like a booked class. If you can no longer attend the class please remove yourself from the waitlist.

  • Classes are not transferable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own classes or membership.

  • Yes! We offer 1:1 private sessions or 2:1. We also offer private classes specifically for groups. This could be a work outing or a hens party.

  • If you’re new to pilates, Hustle & Flow is a great place to start. We have introduction classes available to all beginners or those who have previously done reformer pilates but may need a refresh! These classes are all about learning the fundamentals of Reformer Pilates, from how to use the machine, to basic exercises and getting you comfortable. After just one class you’ll be ready to tackle all of the other classes we have available. And if you’re still getting the hang of things the team at Hustle & Flow will be happy to see your face again in the Introduction class and help get you up to speed!

    Please note; if you have purchased the introductory offer, it is not required to attend four intro classes. Only one is needed and then you can book into any other class available on the schedule.